Track your order

No. We send orders within 1 to 2 working days, and the shipping email with your tracking number and link goes out the moment your parcel leaves. Have a look in your spam folder as well: the sender's name is Dockavio.

If 3 working days have passed since your order and you've had nothing, write to us with your order number and we'll look into it right away.

That's rare. Tracking commonly freezes for 3 to 5 days between the moment a parcel ships and the first scan by the carrier handling delivery in your country. Updates resume after that scan.

No movement at all for 10 working days? Report it to us. We open a case with the carrier, and if the loss is confirmed we ship a free replacement or give you a full refund.

For the final stretch, your parcel passes to a local carrier or to your national postal service, which may give it a new number. The 2 numbers refer to the same parcel, and this page always displays the latest.

Look in your safe place and your letterbox (for a carrier's card), then ask neighbours and the people you live with. A parcel is sometimes scanned as delivered several hours before the driver actually drops it off.

If it's still missing on the next working day, contact us with your order number. We request the delivery proof from the carrier (photo, GPS location or signature). If the parcel can't be located, you get a replacement or a refund.

Please don't pay. What you paid at checkout covers your whole order, and we never request more money by text or email. These messages are usually scams dressed up as well-known carriers.

If a carrier hands you an official notice requesting payment, send us a photo before you pay anything and we'll deal with the carrier ourselves.